With members in over 200 countries, we have local phone numbers in several countries worldwide, all directed to our global support office in Australia.

• We only respond to voice messages that are clearly understandable.
• We may not respond to calls from private or hidden numbers.
• We will not return messages that only say 'please call me back' or 'I have a question' without mentioning the question, or questions that are answered on our Support or Home page.

As a global online business, our website is available 24/7, all year round. While our working hours and phone support are flexible, we aim to respond in under 6 hours, but please allow up to 24 hours, subject to our workload and staff availability.

Find a Crew™ is an online portal that requires some level of computer proficiency to navigate the site effectively. If you’re struggling using mobile or desktop devices, this site may not be for you, as online technology tutorials/support is not part of the service.